Begin any chat conversation with a friendly “Hi!” or “How’s your day going?”, even if you are in a rush or need an immediate answer. Besides, the positive rapport you build with your colleague is much more valuable in the long run than the minute or two saved by an impatient request. It only takes a moment for a polite greeting, and this is a good way of getting someone’s attention before launching into your question or request. One-third of these remote workers (33%) are feeling more stressed than when they were in the office, with 77% feeling some degree of burnout while regularly experiencing symptoms like headaches (32%), difficulty concentrating and sleeping problems (31%), and feelings of isolation (26%). Remember to be friendly and polite, especially when working remotely.Īccording to our HR in the New Era survey (methodology below), remote workers are working outside of normal hours (70%) and immediately responding to work-related instant messages, even after hours (71%) on at least a semi-regular basis. It is clear that with remote work success comes the need for live chat tools to make communication easier, but don't forget about your workers' mental health. This may seem like a lot to remember-especially if you’re part of a generation that hasn’t had a smartphone in your hand since age 12-but just remembering to communicate clearly and respectfully will keep you on the right path. If it feels at all risque, it’s better to avoid using it. While GIFs and emojis can be fun for celebrating a birthday or accomplishment, you generally shouldn’t use them to respond to questions about work. If you’re constantly responding to messages and emails with emojis and excessive abbreviation (r u on ur way?), you might be sending the wrong message (i.e., that you’re a middle schooler trapped in a working adult’s body). If you’re constantly posting GIFs and no one is responding, it’s probably best to give it a rest for the time being. In fact, these conversational techniques can add emotional complexity and tone to a text conversation where it might otherwise be impossible.Īn endless string of flickering GIFs and emojis is likely to distract and annoy your coworkers rather than making them feel relaxed.Ī good rule of thumb is to read the room. This can include using cheeky emojis and GIFs in work chat conversations. Rule #5: Have fun with GIFs and emojis, but don’t overdo itĮven in a work environment, we are still humans and entitled to having some fun. Every bit of small talk you send across your chat tool to recipients that don’t need to see it is just an added distraction, so always think twice before you hit send. While a group text chat with your old college friends may be a constantly ongoing but mostly welcome distraction outside of work, business chat etiquette calls for a different approach. It may seem like extra work to create a new conversation, but that’s exactly what collaboration tools are designed for, and it should only take a click or two to avoid distracting numerous coworkers. This can be very distracting for everyone in the group who is not part of the one-on-one exchange. Something similar can happen with team collaboration tools when a one-on-one conversation breaks out in the middle of a channel or group chat. This mistake can have a compound effect when others pile on and start replying all to the previous reply all. Rule #3: Send chats only to relevant peopleĪnyone who has regularly used company email has likely received a reply all that should have just been a reply. As a manager, you can encourage the use of this feature within reason (snoozing notifications for seven hours a day is probably excessive). You’d probably feel stressed by the notifications, unable to rest, and pressured to reply.Īlong these lines, you should always avoid sending work-related instant messages to coworkers after hours or on weekends, unless it is a genuine emergency and you have no other way to reach them.īonus tip: Many collaboration tools include a feature to snooze or hide notifications for a period of time. Then, your phone starts buzzing with work notifications. Imagine if you were at work and needed to lie down for a few minutes because you’re not feeling well. They might be in a meeting, on a break, or not feeling well.Įither wait until their status changes to available before messaging them, or-if it can wait-send an email instead. If someone on your team has a “do not disturb” status, treat it like a closed office door. You should follow the same workplace etiquette for virtual doors. When you see a closed door, you should knock you don’t barge in and start asking questions. Rule #2: Encourage and respect the use of ‘Do Not Disturb’ status
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